Return policy:
Our company accepts returns of defective products. We prioritize customer satisfaction and, if you are not completely satisfied with your purchase, we offer the possibility of exchanging the product, as long as it is approved by our quality service and the desire is expressed within 7 calendar days in accordance with consumer law. Our team carefully analyzes the condition of the returned item and reserves the right to refuse the exchange if it observes any sign of damage caused by the customer, misuse or breakage of the product.
To request an exchange, please contact our customer service within 7 days of receiving your order. It is important that the product is returned in the same condition in which it was received, including all original packaging.
Additionally, we offer a full refund of 100% of the product value if you cancel your purchase within 15 days. The refund will be made through the same payment method used in the purchase, after confirmation of the condition of the returned product.
For more information about our return policies, please contact our Customer Service or contact us directly. We are here to ensure a smooth and satisfying shopping experience for you.
